Returns and Refunds
Can I return my order?
Because each order is printed locally on demand, returns are handled by the print partner.
Who handles print issues or damage?
If there is a printing or delivery issue, please contact the print shop directly. They are responsible for reprints, damage, or delivery problems.
Can I get a refund?
Refunds depend on the policies of the local print partner. They will inform you about refund or reprint options.
What if I am not happy with the print quality?
Local print partners are selected for quality and reliability. If something is wrong, they will help you resolve the issue.
What about digital files?
Once print-ready files are sent to a print partner, digital purchases cannot be refunded.
Who should I contact if something goes wrong?
• For printing, delivery, or payment issues: contact the print partner.
• For platform or account questions: contact Setly support.